Store Policies
TERMS & CONDITIONS
In order to complete a purchase with Luxurious By Lex you must agree to the following:
I confirm that my shipping and email address is correct.
I understand that if I change my order during processing that it will cause a cancellation or delay in my shipping/receiving.
I understand and agree to all return and shipping policies
I understand order processing make take 5-7 business days before shipment
I understand due to the COVID-19 PANDEMIC there may be shipping delays with USPS beyond Luxurious By Lex's control.
I understand once an item is in transit there is no action Luxurious By Lex can take to expedite the delivery process.
I understand Luxurious By Lex is not responsible for any lost or stolen packages
I understand Luxurious By Lex has sole discretion to cancel an order at anytime.
I understand that Luxurious By Lex offers a 30 day warranty on all products. For any quality-related or manufacturing defect issues within this time frame, an exchange or replacement will be honored. Please open your packages upon receipt.
I have read, understood, and agreed with all terms and conditions including but not limited to return policies and estimated PROCESSING & SHIPPING timeframes for the items I wish to purchase.
*Luxurious By Lex has discretion to not reply to email inquires regarding any of the following points above after purchases are placed. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at sole discretion to cancel such orders. These customers/accounts will be denied access from the use of site or purchase of products in the future.*
SHIPPING POLICY
Please allow to 5-7 business days for your order to be processed and shipped. Please allow 1-3 business days to receive your order. All orders are shipped via USPS and can be tracked using the shipping confirmation email sent to the email address provided at check out.
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Due to COVID-19, shipping delays may arise.
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Luxurious By Lex is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
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Luxurious By Lex cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carriers possession. Once an item is in transit, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
RETURN & EXCHANGE POLICY
Return
If you’re not 100% satisfied with your purchase, simply return the unworn items to us within 7 days of delivery date for STORE CREDIT ONLY.
Upon receipt of the returned item, please allow 3-5 business days for return processing. You will be notified of your store credit via email.
Customers are responsible for return shipping.
All sales are non-refundable. We do not accept exchanges. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.
We will only consider exchanges for damages or defects, or if the wrong product(s) were shipped to you by mistake.
Exchange
If you would like to exchange an item due to defect or damage at the time of delivery to you OR due to the wrong item being shipped to you, please contact us here for authorization within 7 days after the package is received.. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. ALL AUTHORIZED EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY.
HOW TO RETURN/EXCHANGE
1. Information required for Return/Exchange:
* Company Name
* Contact Name
* E-mail Address
* Order #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
2. E-mail the above information to lux.u.ri.ous.by.lexx@gmail.com for your Return/Exchange.
3. Once you have received a return authorization, ship the item(s) to .
4. Upon receiving your Return/Exchange item(s), you will be contacted via E-mail for a final confirmation.